Note: You can EXCHANGE/RETURN the product in case of defect or wrong product received. 
1. Customers can return-replace their order within 7 days of the order delivery.
2. All returns must be in unused condition with all original tags and packaging intact.
3. No returns for Deal of the Day Products.  
When is a return of an item not possible?
Rue Collection cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it.
2. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
3. When non-returnable items are involved such as innerwear. Lingerie etc.
4. When items are tampered with or have missing serial numbers
5. When items are intentionally tampered with
3. To schedule a return-replace, please drop us a mail to with following details:
Order ID:
Tracking ID:
Order receiving date:
Order Address with Pin-code:
Replacement Reason:
Image of the product & Label
4. After we receive your request we'll need 72hrs time to validate the return and resolve the issue. After validation reverse pickup will be assigned.
(The Reverse Pick up facility is available on limited pin-codes)
5. If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a We recommend you to know do it through speed post services.
6. Share us the courier receipt so that we can dispatch the replaced order.
 For any queries mail us: